.faq-knowledge-library[data-v-921333cc]{padding:20px}.page-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.page-header h2[data-v-921333cc]{margin:0;color:#303133}.header-actions[data-v-921333cc]{gap:10px}.statistics-cards[data-v-921333cc]{margin-bottom:20px}.stat-card[data-v-921333cc]{text-align:center;position:relative;overflow:hidden;.stat-content[data-v-921333cc]{position:relative;z-index:2}.stat-number[data-v-921333cc]{font-size:28px;font-weight:700;color:#409eff;margin-bottom:8px}.stat-label[data-v-921333cc]{font-size:14px;color:#606266}.stat-icon[data-v-921333cc]{position:absolute;top:50%;right:20px;transform:translateY(-50%);font-size:40px;color:#e6f7ff;z-index:1}}.clickable-card[data-v-921333cc]{cursor:pointer;transition:all .3s ease;&[data-v-921333cc]:hover{transform:translateY(-2px);box-shadow:0 4px 12px rgba(0,0,0,.15);border-color:#409eff;.stat-number[data-v-921333cc]{color:#1890ff}.stat-icon[data-v-921333cc]{color:#bae7ff}}}.content-card[data-v-921333cc]{min-height:600px}.filter-bar[data-v-921333cc]{margin-bottom:20px;padding:16px;background:#f5f7fa;border-radius:4px}.table-container[data-v-921333cc]{margin-top:20px}.concern-text[data-v-921333cc],.question-text[data-v-921333cc]{font-weight:500;margin-bottom:8px;line-height:1.4}.concern-meta[data-v-921333cc],.question-meta[data-v-921333cc]{display:flex;align-items:center;gap:10px}.confidence-score[data-v-921333cc]{font-size:12px;color:#909399}.el-tag+.el-tag[data-v-921333cc]{margin-left:8px}.batch-task-status[data-v-921333cc],.main-content[data-v-921333cc],.time-range-results[data-v-921333cc]{margin-top:20px}.task-progress[data-v-921333cc]{margin-top:10px}.task-info p[data-v-921333cc]{margin-bottom:5px}.analysis-filter[data-v-921333cc]{margin-bottom:15px}.analysis-reports[data-v-921333cc]{max-height:600px;overflow-y:auto}.report-list[data-v-921333cc]{.report-item[data-v-921333cc]{border:1px solid #ebeef5;border-radius:8px;padding:15px;margin-bottom:15px;cursor:pointer;transition:all .3s;background:#fff;&[data-v-921333cc]:hover{border-color:#409eff;box-shadow:0 2px 8px rgba(0,0,0,.1)}.report-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:10px;.user-info[data-v-921333cc]{display:flex;align-items:center;flex:1;.user-avatar[data-v-921333cc]{width:32px;height:32px;border-radius:50%;margin-right:10px;-o-object-fit:cover;object-fit:cover;border:1px solid #e4e7ed}.user-details[data-v-921333cc]{.customer-name[data-v-921333cc]{font-weight:500;color:#303133;font-size:14px;margin-bottom:2px}}}.employee-name[data-v-921333cc],.report-id[data-v-921333cc]{font-size:12px;color:#909399}.report-id[data-v-921333cc]{background:#f5f7fa;padding:2px 6px;border-radius:4px}}.report-stats[data-v-921333cc]{display:flex;justify-content:space-between;margin-bottom:10px;.stat-item[data-v-921333cc]{text-align:center;flex:1;.stat-label[data-v-921333cc]{display:block;font-size:12px;color:#909399;margin-bottom:2px}.stat-value[data-v-921333cc]{font-size:14px;font-weight:500;color:#303133}}}.report-time[data-v-921333cc]{font-size:12px;color:#909399;margin-bottom:10px;i[data-v-921333cc]{margin-right:4px}}.report-actions[data-v-921333cc]{display:flex;justify-content:space-between;.el-button[data-v-921333cc]{padding:4px 8px;font-size:12px}}}}.empty-state[data-v-921333cc]{text-align:center;padding:40px 20px;color:#909399;i[data-v-921333cc]{font-size:48px;margin-bottom:16px;display:block}p[data-v-921333cc]{margin:0;font-size:14px}}.pagination-container[data-v-921333cc]{margin-top:20px;text-align:center;padding:20px 0;border-top:1px solid #ebeef5}.no-data-pagination[data-v-921333cc]{padding:20px;text-align:center;color:#999;font-size:14px}.batch-actions[data-v-921333cc]{margin-bottom:15px;padding:10px;background:#f5f7fa;border:1px solid #e4e7ed;border-radius:4px;display:flex;align-items:center;gap:10px}.batch-actions .el-button[data-v-921333cc]{margin:0}.analysis-detail[data-v-921333cc]{.detail-section[data-v-921333cc]{margin-bottom:30px;h3[data-v-921333cc]{margin-bottom:15px;color:#303133;font-size:16px;font-weight:600;border-bottom:2px solid #e4e7ed;padding-bottom:8px}}.overview-card[data-v-921333cc]{background:#f8f9fa;border-radius:8px;padding:20px;text-align:center;border:1px solid #e9ecef;.card-title[data-v-921333cc]{font-size:12px;color:#6c757d;margin-bottom:8px}.card-content[data-v-921333cc]{font-size:16px;font-weight:600;color:#495057}}.category-card[data-v-921333cc]{background:#fff;border:1px solid #e9ecef;border-radius:8px;padding:15px;text-align:center;margin-bottom:15px;.category-name[data-v-921333cc]{font-size:14px;color:#495057;margin-bottom:8px}.category-count[data-v-921333cc]{font-size:20px;font-weight:600;color:#007bff;margin-bottom:4px}.category-percentage[data-v-921333cc]{font-size:12px;color:#6c757d}}.questions-table[data-v-921333cc]{.el-table[data-v-921333cc]{margin-top:10px}}.inquiry-list[data-v-921333cc]{.empty-state[data-v-921333cc]{text-align:center;padding:40px 20px;color:#909399;i[data-v-921333cc]{font-size:48px;margin-bottom:16px;display:block}p[data-v-921333cc]{margin:0;font-size:14px}}.inquiry-tag[data-v-921333cc]{margin:4px 8px 4px 0;font-size:13px}}.concerns-list[data-v-921333cc]{.concern-item[data-v-921333cc]{background:#fff8f0;border:1px solid #ffeaa7;border-radius:8px;padding:15px;margin-bottom:15px;.concern-title[data-v-921333cc]{font-size:14px;color:#e17055;margin-bottom:8px;font-weight:500;i[data-v-921333cc]{margin-right:8px}}.concern-solution[data-v-921333cc]{font-size:13px;color:#00b894;i[data-v-921333cc]{margin-right:8px}}}}.unanswered-list[data-v-921333cc]{.unanswered-item[data-v-921333cc]{margin-bottom:10px}}.competitor-list[data-v-921333cc]{.competitor-tag[data-v-921333cc]{margin:4px 8px 4px 0;padding:8px 12px;font-size:13px}}.decision-factors-list[data-v-921333cc]{.decision-factor-tag[data-v-921333cc]{margin:4px 8px 4px 0;font-size:13px}}}.el-drawer__wrapper[data-v-921333cc]{.el-drawer__header[data-v-921333cc]{padding:20px;border-bottom:1px solid #e4e7ed;.el-drawer__title[data-v-921333cc]{font-size:18px;font-weight:600;color:#303133}}.el-drawer__body[data-v-921333cc]{padding:20px;background:#f8f9fa}}.drawer-filter[data-v-921333cc]{padding:15px;margin-bottom:20px;display:flex;align-items:center}.drawer-content[data-v-921333cc],.drawer-filter[data-v-921333cc]{background:#fff;border-radius:8px;box-shadow:0 2px 4px rgba(0,0,0,.1)}.drawer-content[data-v-921333cc]{padding:20px;min-height:400px;.report-list[data-v-921333cc]{.report-item[data-v-921333cc]{border:1px solid #e4e7ed;padding:16px;margin-bottom:16px;cursor:pointer;transition:all .3s ease;&[data-v-921333cc]:hover{border-color:#409eff;box-shadow:0 4px 12px rgba(64,158,255,.15);transform:translateY(-1px)}.report-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:12px;.user-info[data-v-921333cc]{display:flex;align-items:center;.user-avatar[data-v-921333cc]{width:32px;height:32px;border-radius:50%;margin-right:12px;-o-object-fit:cover;object-fit:cover}.user-details[data-v-921333cc]{.customer-name[data-v-921333cc]{font-size:14px;font-weight:500;color:#303133;margin-bottom:4px}.employee-name[data-v-921333cc]{font-size:12px;color:#909399}}}.report-id[data-v-921333cc]{font-size:12px;color:#909399;background:#f5f7fa;padding:2px 6px;border-radius:4px}}.report-stats[data-v-921333cc]{display:flex;gap:16px;margin-bottom:12px;.stat-item[data-v-921333cc]{display:flex;flex-direction:column;.stat-label[data-v-921333cc]{font-size:12px;color:#909399;margin-bottom:2px}.stat-value[data-v-921333cc]{font-size:14px;color:#303133;font-weight:500}}}.report-time[data-v-921333cc]{font-size:12px;color:#909399;margin-bottom:12px;display:flex;align-items:center;i[data-v-921333cc]{margin-right:4px}}.report-actions[data-v-921333cc]{display:flex;gap:8px;.el-button[data-v-921333cc]{padding:4px 8px;font-size:12px}}}}}.analysis-pagination[data-v-921333cc]{text-align:center;margin-top:15px}.merge-dialog-content[data-v-921333cc]{.main-question-section[data-v-921333cc],.merge-preview-section[data-v-921333cc],.merge-questions-section[data-v-921333cc],.merge-reason-section[data-v-921333cc]{margin-bottom:20px;h4[data-v-921333cc]{margin-bottom:10px;color:#303133;font-size:14px;font-weight:600}}.question-card[data-v-921333cc]{border:1px solid #e4e7ed;border-radius:8px;padding:15px;background:#fafafa;&.main-question[data-v-921333cc]{border-color:#409eff;background:#f0f9ff}.question-text[data-v-921333cc]{font-size:14px;color:#303133;margin-bottom:8px;line-height:1.4}.question-meta[data-v-921333cc]{display:flex;align-items:center;gap:10px;.frequency[data-v-921333cc]{font-size:12px;color:#909399}}}.search-section[data-v-921333cc]{margin-bottom:15px}.search-tip[data-v-921333cc]{margin-top:8px;padding:8px 12px;background:#f0f9ff;border:1px solid #d1ecf1;border-radius:4px;font-size:12px;color:#31708f;display:flex;align-items:center;gap:6px;i[data-v-921333cc]{color:#409eff}}.questions-list[data-v-921333cc]{max-height:300px;overflow-y:auto;border:1px solid #e4e7ed;border-radius:4px;.question-item[data-v-921333cc]{display:flex;align-items:flex-start;padding:12px;border-bottom:1px solid #f0f0f0;cursor:pointer;transition:all .3s ease;&[data-v-921333cc]:hover{background:#f5f7fa}&.selected[data-v-921333cc]{background:#e6f7ff;border-color:#409eff}&[data-v-921333cc]:last-child{border-bottom:none}.el-checkbox[data-v-921333cc]{margin-right:10px;margin-top:2px}.question-content[data-v-921333cc]{flex:1;.question-text[data-v-921333cc]{font-size:14px;color:#303133;margin-bottom:6px;line-height:1.4}.question-meta[data-v-921333cc]{display:flex;align-items:center;gap:8px;.frequency[data-v-921333cc]{font-size:12px;color:#909399}}}}}.merge-summary[data-v-921333cc]{background:#f0f9ff;border:1px solid #d1ecf1;border-radius:4px;padding:15px;p[data-v-921333cc]{margin:0 0 8px 0;font-size:14px;color:#303133;&[data-v-921333cc]:last-child{margin-bottom:0}strong[data-v-921333cc]{color:#409eff}}}}.dialog-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;width:100%}.dialog-header span[data-v-921333cc]{font-size:18px;font-weight:500;color:#303133}.header-actions[data-v-921333cc]{display:flex;gap:8px}.tab-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px;padding-bottom:10px;border-bottom:1px solid #e6e6e6}.tab-info span[data-v-921333cc]{font-size:14px;color:#666}.tab-actions[data-v-921333cc]{display:flex;gap:8px}.question-detail-content[data-v-921333cc]{max-height:600px;overflow-y:auto}.question-info-section[data-v-921333cc]{margin-bottom:20px;padding-bottom:20px;border-bottom:1px solid #e6e6e6}.question-header[data-v-921333cc]{margin-bottom:15px}.question-header h3[data-v-921333cc]{margin:0 0 10px 0;font-size:18px;color:#303133;line-height:1.4}.question-badges[data-v-921333cc]{display:flex;gap:8px;flex-wrap:wrap}.question-stats[data-v-921333cc]{display:flex;gap:20px;flex-wrap:wrap}.stat-item[data-v-921333cc]{display:flex;flex-direction:column;min-width:120px}.stat-label[data-v-921333cc]{font-size:12px;color:#909399;margin-bottom:4px}.stat-value[data-v-921333cc]{font-size:14px;color:#303133;font-weight:500}.detail-tabs[data-v-921333cc]{margin-top:20px}.answer-item[data-v-921333cc]{margin-bottom:15px;padding:15px;border:1px solid #e6e6e6;border-radius:4px;background:#fafafa}.answer-header[data-v-921333cc]{display:flex;align-items:center;gap:10px;margin-bottom:10px}.answer-index[data-v-921333cc]{font-weight:700;color:#409eff}.answer-source[data-v-921333cc],.answer-usage[data-v-921333cc]{font-size:12px;color:#666}.answer-content[data-v-921333cc]{line-height:1.6;color:#303133;white-space:pre-wrap}.answers-section[data-v-921333cc]{padding:20px 0}.answer-actions-bar[data-v-921333cc]{margin-bottom:20px;padding:15px;background:#f8f9fa;border-radius:4px;display:flex;gap:10px}.standard-answers-section[data-v-921333cc]{margin-bottom:30px}.standard-answers-list[data-v-921333cc]{min-height:200px}.no-data[data-v-921333cc]{padding:40px 20px;color:#909399;i[data-v-921333cc]{font-size:48px;margin-bottom:16px;color:#c0c4cc}p[data-v-921333cc]{margin:8px 0;font-size:14px}.no-data-tip[data-v-921333cc]{font-size:12px;color:#c0c4cc}}.standard-answer-item[data-v-921333cc]{margin-bottom:20px;padding:20px;border:1px solid #e1f5fe;border-radius:6px;background:#f3f9ff}.standard-answer-item .answer-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.answer-title[data-v-921333cc]{display:flex;align-items:center;gap:10px}.answer-title-text[data-v-921333cc]{font-weight:600;color:#1976d2;font-size:16px}.answer-badges[data-v-921333cc]{display:flex;align-items:center;gap:8px}.answer-attachments[data-v-921333cc]{margin-top:15px;padding:12px;background:#fff;border-radius:4px;border:1px solid #e0e0e0}.attachments-title[data-v-921333cc]{font-weight:600;color:#666;margin-bottom:8px}.attachments-list[data-v-921333cc]{display:flex;flex-wrap:wrap;gap:10px}.attachment-item[data-v-921333cc]{display:flex;align-items:center;gap:5px;padding:5px 10px;background:#f5f5f5;border-radius:3px;font-size:12px}.attachment-link[data-v-921333cc]{color:#1976d2;text-decoration:none}.attachment-link[data-v-921333cc]:hover{text-decoration:underline}.answer-footer[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;margin-top:15px;padding-top:15px;border-top:1px solid #e0e0e0}.answer-actions[data-v-921333cc]{display:flex;gap:8px}.employee-answers-section[data-v-921333cc],.employee-historical-answers[data-v-921333cc]{margin-top:20px}.employee-answer-item[data-v-921333cc]{margin-bottom:15px;padding:15px;border:1px solid #e8f5e8;border-radius:4px;background:#fafffe}.employee-answer-item .answer-header[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.answer-info[data-v-921333cc]{display:flex;align-items:center;gap:10px}.answer-meta[data-v-921333cc]{margin-top:10px;padding-top:10px;border-top:1px solid #f0f0f0;display:flex;gap:15px;font-size:12px;color:#666}.answer-time[data-v-921333cc]{color:#999}.original-question[data-v-921333cc]{color:#666;font-style:italic}.suggested-answer-item[data-v-921333cc]{margin-bottom:20px;padding:15px;border:1px solid #b7eb8f;border-radius:8px;background:#f6ffed;.answer-header[data-v-921333cc]{display:flex;align-items:center;margin-bottom:10px;.answer-index[data-v-921333cc]{font-weight:700;color:#52c41a;margin-right:10px}}.answer-content[data-v-921333cc]{color:#333;line-height:1.6;margin-bottom:10px}.answer-meta[data-v-921333cc]{.answer-description[data-v-921333cc]{color:#52c41a;font-style:italic;font-size:12px}}}.employee-original-answer[data-v-921333cc]{background:#f0f9ff;border:1px solid #b3d8ff;border-radius:8px;padding:15px;margin-bottom:15px;.answer-header[data-v-921333cc]{display:flex;align-items:center;margin-bottom:10px;.answer-index[data-v-921333cc]{font-weight:700;color:#1890ff;margin-right:10px}.answer-source[data-v-921333cc]{margin-left:auto;color:#666;font-size:12px}}.answer-content[data-v-921333cc]{color:#333;line-height:1.6;margin-bottom:10px}.answer-meta[data-v-921333cc]{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:#999;.answer-description[data-v-921333cc]{color:#1890ff;font-style:italic}}}.attachments-section[data-v-921333cc]{border:1px dashed #d9d9d9;border-radius:4px;padding:20px;background:#fafafa}.attachment-upload[data-v-921333cc]{display:flex;gap:10px;margin-bottom:15px}.attachments-list .attachment-item[data-v-921333cc]{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:#f0f0f0;border-radius:4px;margin-bottom:8px}.attachment-name[data-v-921333cc]{flex:1;margin-left:8px}.similar-question-item[data-v-921333cc]{padding:15px;margin-bottom:10px;border:1px solid #e6e6e6;border-radius:4px;transition:all .3s ease}.similar-question-item[data-v-921333cc]:hover{border-color:#409eff;box-shadow:0 2px 8px rgba(64,158,255,.1)}.similar-question-item.merged-question[data-v-921333cc]{background:#f0f9ff;border-color:#91d5ff}.question-content[data-v-921333cc]{margin-bottom:12px}.question-text[data-v-921333cc]{font-size:14px;font-weight:500;margin-bottom:8px;line-height:1.4}.question-meta[data-v-921333cc]{display:flex;align-items:center;gap:8px;font-size:12px;color:#666}.question-meta .el-tag[data-v-921333cc]{margin-right:0}.question-actions[data-v-921333cc]{margin-top:12px;text-align:right}.frequency[data-v-921333cc],.merge-time[data-v-921333cc]{padding:2px 6px;background:#f0f0f0;border-radius:3px;font-size:12px}.merge-time[data-v-921333cc]{background:#fff7e6;color:#fa8c16}.merged-question-answers[data-v-921333cc]{margin-top:12px;padding-top:12px;border-top:1px solid #f0f0f0;width:100%}.merged-answers-header[data-v-921333cc]{margin-bottom:12px;h5[data-v-921333cc]{margin:0;font-size:14px;color:#606266;font-weight:500}}.merged-answer-item[data-v-921333cc]{margin-bottom:12px;padding:12px;border-radius:6px;border-left:3px solid;&.suggested-answer[data-v-921333cc]{background:#f6ffed;border-left-color:#52c41a}&.employee-answer[data-v-921333cc]{background:#f0f9ff;border-left-color:#1890ff}.answer-header[data-v-921333cc]{display:flex;align-items:center;margin-bottom:8px;.answer-type[data-v-921333cc]{font-weight:600;font-size:13px;margin-right:8px}.answer-source[data-v-921333cc]{margin-left:auto;font-size:12px;color:#666}}.answer-content[data-v-921333cc]{font-size:13px;line-height:1.5;color:#333;margin-bottom:8px}.answer-meta[data-v-921333cc]{font-size:12px;color:#999;.answer-time[data-v-921333cc]{margin-right:12px}}}.no-data[data-v-921333cc]{text-align:center;padding:40px;color:#999;font-size:14px}